Digitalization enables omnichannel approach for restaurants as well.
Nowadays guests browse for restaurants, read reviews, check special offers and book tables online before visiting a restaurant. They also pre-order food online or order home delivery.
Restaurants use omnichannel to optimize processes. It leads to higher revenues and improves customer experience by shortening wait times, provide food recommendations and access to special offers or loyalty programs.
To create an enjoyable dining experience, restaurants use interactive menus, tableside ordering devices allowing guests to configure meals, place orders, browse through special offers or find information on ingredients and allergens. They also use mobile or hybrid POS devices for order taking and convenient payment at the table.
Are you looking to create an enjoyable dining experience for your customers?
With hundreds of thousands of tablets in the field, Aava offers excellent support in realizing omnichannel as well as mobile and hybrid POS use-cases with tablet-based ready to deploy packages for mobile or hybrid solutions.
Source: BRP 2018 POS Customer Engagement Survey et al.
See omnichannel use cases using professional Aava Tablets and MTI RapidDoc.
The key to your omnichannel and mPOS success.