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Halfords receives Retail Technology Award for Best Consumer Experience with Aava Mobile Tablets

28 February 2018

DÜSSELDORF, GERMANY – The EHI Retail Institute awarded Halfords Group with the reta (retail technology awards Europe) for the ‘Best Customer Experience’. Halfords’ solution is based on Diebold Nixdorf’s BEETLE /moPOS solution which includes Aava Inari 8 and Inari 10 tablets. Each year the Cologne-based EHI Retail Institute awards the reta in the categories Best Customer Experience, Best Instore Solution, Best Enterprise Solution and Best Omnichannel Solution. A prominent jury comprised of representatives of industry, academia and research institutions select the reta recipients from the many submissions received. The awards evening took place on February 27 at a gala event organized in conjunction with the EuroCIS trade fair in Düsseldorf.

Halfords, the UK’s leading car-part and cycling retailer, has trialled the replacement of its POS system within a select number of retail stores for a mobile and tablet-based solution. The BEETLE /moPOS solution of Diebold which includes Aava Inari 8 and Inari 10 tablets offers the performance and functionality essential to a stationary POS system with the mobility to serve customers anywhere and anytime. The tablet-based solution lets sales and service staff not only manage traditional checkout processes at docking stations, but also use the devices in any location in the store while advising customers. The colleagues can, for example, use the tablets to answer questions about inventory, provide detailed information about products, or to make additional cross-selling offers. The colleagues also have the ability to access a parts ordering system via every device, search for vehicle specific parts and order directly from suppliers. “Our goal is to provide customers with the best information, optimum service and an excellent shopping experience at all times,” says Mark Manfredi, Business Process Consultant at Halfords. Diebold Nixdorf supplied the hybrid BEETLE /moPOS system for this project. It consists of a POS device hub with docking station and a Windows 10–based Aava tablet.

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